Incidents reported on status page for Smartr365 https://status.smartr365.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9f4aa5a122d8868242570032b9bec5f2.png https://status.smartr365.com/ en https://status.smartr365.com/ Wed, 08 Apr 2026 21:04:30 +0000 https://status.smartr365.com/#6635258c4e1f2e8cdeeb6f20948a3da3dec739dd6daebe8ecf6fc238df4b2d6c Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 21:03:09 +0000 https://status.smartr365.com/#8c6bc31cdde3f998ff4c925f0e81da8e5c79943e4e9727df8f729fbe749a034a Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 20:55:09 +0000 https://status.smartr365.com/#302246690ddc92fd16287e54eacad084aedd18f852cfbef495c7c0fc92c4b394 Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 20:52:10 +0000 https://status.smartr365.com/#ca1808b33e6b21d4267cc1c0c2259424714b6eb91eb92e070ed0787c17357825 Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 20:40:10 +0000 https://status.smartr365.com/#ca1808b33e6b21d4267cc1c0c2259424714b6eb91eb92e070ed0787c17357825 Smartr365 Core Platform (3) went down https://status.smartr365.com/ Wed, 08 Apr 2026 20:40:10 +0000 https://status.smartr365.com/#302246690ddc92fd16287e54eacad084aedd18f852cfbef495c7c0fc92c4b394 Smartr365 Core Platform (2) went down https://status.smartr365.com/ Wed, 08 Apr 2026 20:34:30 +0000 https://status.smartr365.com/#6635258c4e1f2e8cdeeb6f20948a3da3dec739dd6daebe8ecf6fc238df4b2d6c Smartr365 Core Platform (4) went down https://status.smartr365.com/ Wed, 08 Apr 2026 20:34:12 +0000 https://status.smartr365.com/#8c6bc31cdde3f998ff4c925f0e81da8e5c79943e4e9727df8f729fbe749a034a Smartr365 Core Platform (1) went down https://status.smartr365.com/ Wed, 08 Apr 2026 00:30:18 +0000 https://status.smartr365.com/#b8a48c3586163f7f7430b6861e396cb723c3f0c2205ec12b993eddb54aa4b1b6 Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 00:23:28 +0000 https://status.smartr365.com/#08e87b938f5f2bbafd02cdcc891fcbe5fbdeaebf1a9d4b60dee35f0a8259c88e Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Wed, 08 Apr 2026 00:01:20 +0000 https://status.smartr365.com/#078eb42bab9e8faf2967c1e4cdc300a143fa22da8e7c529154f2b05ad25bf2e7 Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Tue, 07 Apr 2026 21:33:12 +0000 https://status.smartr365.com/#1d57ab9da25f3b3c4e1f9874179c279efbc990b2224aa75293816c3fa659b193 Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Tue, 07 Apr 2026 21:24:21 +0000 https://status.smartr365.com/#b8a48c3586163f7f7430b6861e396cb723c3f0c2205ec12b993eddb54aa4b1b6 Smartr365 Core Platform (1) went down https://status.smartr365.com/ Tue, 07 Apr 2026 21:24:15 +0000 https://status.smartr365.com/#078eb42bab9e8faf2967c1e4cdc300a143fa22da8e7c529154f2b05ad25bf2e7 Smartr365 Core Platform (3) went down https://status.smartr365.com/ Tue, 07 Apr 2026 21:24:13 +0000 https://status.smartr365.com/#1d57ab9da25f3b3c4e1f9874179c279efbc990b2224aa75293816c3fa659b193 Smartr365 Core Platform (2) went down https://status.smartr365.com/ Tue, 07 Apr 2026 21:23:31 +0000 https://status.smartr365.com/#08e87b938f5f2bbafd02cdcc891fcbe5fbdeaebf1a9d4b60dee35f0a8259c88e Smartr365 Core Platform (4) went down https://status.smartr365.com/ Tue, 31 Mar 2026 21:23:11 +0000 https://status.smartr365.com/#4e5d7906735301b8baf285aaf06e967a5a17ae837bd89ffd5b20367fab9fc87c Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Tue, 31 Mar 2026 21:22:26 +0000 https://status.smartr365.com/#76f8ff3777f651c9ca4f850a26be4f0069039394e4da35d77c922dbd1601fa0f Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Tue, 31 Mar 2026 21:20:11 +0000 https://status.smartr365.com/#13fe137a52b40c03ee5cdea5d497faa45cb73627c1cdf5f479ced6a58f92d9d5 Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Tue, 31 Mar 2026 21:16:36 +0000 https://status.smartr365.com/#f2f0e1da60f467ae1d2bacbe456b82841e7bd74a8de622cf03dff4474103b5b0 Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Tue, 31 Mar 2026 21:10:26 +0000 https://status.smartr365.com/#76f8ff3777f651c9ca4f850a26be4f0069039394e4da35d77c922dbd1601fa0f Smartr365 Core Platform (4) went down https://status.smartr365.com/ Tue, 31 Mar 2026 21:10:11 +0000 https://status.smartr365.com/#4e5d7906735301b8baf285aaf06e967a5a17ae837bd89ffd5b20367fab9fc87c Smartr365 Core Platform (3) went down https://status.smartr365.com/ Tue, 31 Mar 2026 21:06:05 +0000 https://status.smartr365.com/#13fe137a52b40c03ee5cdea5d497faa45cb73627c1cdf5f479ced6a58f92d9d5 Smartr365 Core Platform (2) went down https://status.smartr365.com/ Tue, 31 Mar 2026 21:04:33 +0000 https://status.smartr365.com/#f2f0e1da60f467ae1d2bacbe456b82841e7bd74a8de622cf03dff4474103b5b0 Smartr365 Core Platform (1) went down https://status.smartr365.com/ Mon, 30 Mar 2026 21:32:03 +0000 https://status.smartr365.com/#e0729269d556d57ae388b713ae47bef5e053919fb44ce1e8d4faa82d57d28bde Case Search API recovered https://status.smartr365.com/ Mon, 30 Mar 2026 21:30:55 +0000 https://status.smartr365.com/#a0a54ed13ec2cdf5f7ba7026522ac6fecc20e82cb96e88f1568c8eb3e15b622d Document Access API recovered https://status.smartr365.com/ Mon, 30 Mar 2026 21:19:38 +0000 https://status.smartr365.com/#2a2b616692067381efccfe14ecf834cca9bdc4ecb477f483aebde1271e0a544f Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Mon, 30 Mar 2026 21:09:34 +0000 https://status.smartr365.com/#6373bf9d8c07cc169493ef6e731fe0288df05c70fbb41785499fad1c3401bd3c Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Mon, 30 Mar 2026 20:59:10 +0000 https://status.smartr365.com/#1b600d642a374e951364d38e58cdc719b27d68844ae99c0e8aaf2487e61e399f Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Mon, 30 Mar 2026 20:46:55 +0000 https://status.smartr365.com/#cb704182dab23cf8df9c94cee85c3505cf2c110f3f976c018c9585e1b33ff6a2 Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Mon, 30 Mar 2026 20:37:11 +0000 https://status.smartr365.com/#2a2b616692067381efccfe14ecf834cca9bdc4ecb477f483aebde1271e0a544f Smartr365 Core Platform (3) went down https://status.smartr365.com/ Mon, 30 Mar 2026 20:37:09 +0000 https://status.smartr365.com/#1b600d642a374e951364d38e58cdc719b27d68844ae99c0e8aaf2487e61e399f Smartr365 Core Platform (2) went down https://status.smartr365.com/ Mon, 30 Mar 2026 20:36:43 +0000 https://status.smartr365.com/#cb704182dab23cf8df9c94cee85c3505cf2c110f3f976c018c9585e1b33ff6a2 Smartr365 Core Platform (1) went down https://status.smartr365.com/ Mon, 30 Mar 2026 20:36:31 +0000 https://status.smartr365.com/#6373bf9d8c07cc169493ef6e731fe0288df05c70fbb41785499fad1c3401bd3c Smartr365 Core Platform (4) went down https://status.smartr365.com/ Mon, 30 Mar 2026 20:05:21 +0000 https://status.smartr365.com/#e0729269d556d57ae388b713ae47bef5e053919fb44ce1e8d4faa82d57d28bde Case Search API went down https://status.smartr365.com/ Mon, 30 Mar 2026 20:04:03 +0000 https://status.smartr365.com/#a0a54ed13ec2cdf5f7ba7026522ac6fecc20e82cb96e88f1568c8eb3e15b622d Document Access API went down https://status.smartr365.com/ Fri, 27 Mar 2026 02:32:59 +0000 https://status.smartr365.com/#17181496fd7e82229aef325cb7d36bff2cffdec457359d0268e66ed4173a2f7d PRIMIS recovered https://status.smartr365.com/ Fri, 27 Mar 2026 02:30:04 +0000 https://status.smartr365.com/#17181496fd7e82229aef325cb7d36bff2cffdec457359d0268e66ed4173a2f7d PRIMIS went down https://status.smartr365.com/incident/852941 Mon, 23 Mar 2026 08:51:00 -0000 https://status.smartr365.com/incident/852941#1749d9f68d3033b0e5674755a8b9aa06a3882baec3a450edc42ce96d09310d09 The issue affecting authentication email delivery and user sign-in is now largely resolved. Over the past several days, we observed significantly reduced email delivery rates, which led to failed sign-in attempts and temporary account lockouts. Since March 20th, delivery and sign-in success rates have returned to normal levels across all major providers. Notably: Apple iCloud email delivery has recovered from ~20% to near 100% Corporate and Microsoft 365 domains have returned to expected levels (92–100%) Overall sign-in success rates are now consistently above 95% We are now seeing only a very small number of isolated cases, compared to the elevated failure rates earlier in the incident. We believe the issue has been mitigated through a combination of Microsoft-side improvements and adjustments made to our sign-in controls. We will continue to monitor closely, but at this stage the incident can be considered largely resolved. Thank you for your patience while we worked through this issue. https://status.smartr365.com/incident/852941 Sat, 21 Mar 2026 08:03:00 -0000 https://status.smartr365.com/incident/852941#ff1dbb906cc15c177651dfc52584476368e964073fe64a434e2ecae86109f3d3 While we continue working with Microsoft on the underlying email delivery issue, we have implemented adjustments to our sign-in security settings to reduce the likelihood of users being temporarily locked out. These changes are designed to provide a smoother sign-in experience while maintaining account security. If you are still experiencing issues accessing your account, please contact your internal IT team for assistance. We will continue to provide updates as we work toward a full resolution. https://status.smartr365.com/incident/852941 Thu, 19 Mar 2026 16:30:00 -0000 https://status.smartr365.com/incident/852941#b83ce96ac89688321f808b0646e758b9376c67e55d104cb20126a9296d9a086e We’ve identified that, for some customers using Microsoft services, authentication emails (including sign-in and password reset emails) may be held in Microsoft’s security systems. If you are not receiving these emails, we recommend contacting your internal IT team, who can review and release any held messages. For customers who manage their own IT, you may be able to check your organisation’s quarantine via the Microsoft Security portal: https://security.microsoft.com/quarantine We are continuing to work with Microsoft to resolve the underlying delivery issue and prevent further disruption. Thank you for your continued patience while we work toward a full resolution. https://status.smartr365.com/incident/852941 Thu, 19 Mar 2026 14:01:00 -0000 https://status.smartr365.com/incident/852941#508c27310e64b669a6959c4e4f9ed657e561d060744a5b0b9e5cf15e42166622 We are currently investigating an incident affecting user sign-in. Since March 17th, some users have been unable to receive sign-in or password reset emails, which has prevented successful authentication. Repeated sign-in attempts have, in some cases, triggered automated security protections, resulting in temporary account lockouts. We are actively working with Microsoft to resolve the issue, restore email delivery, and ensure affected users can safely regain access to their accounts. We understand how disruptive this is and appreciate your patience while we work toward a resolution. Further updates will be provided as soon as more information becomes available. https://status.smartr365.com/ Tue, 17 Mar 2026 22:04:13 +0000 https://status.smartr365.com/#27f90a4c04fdf42d02cb8dee4cbcb9f66956bc1ee9c9593726a20f08d3bfc3ef Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Tue, 17 Mar 2026 21:59:06 +0000 https://status.smartr365.com/#be56e7e6e11d3d85699e1da288e845e7f9eaa7db2e8116d65692ff2256f2ba9e Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Tue, 17 Mar 2026 21:52:31 +0000 https://status.smartr365.com/#fd63c0794e86d158281880038583164149a878bee4650f138c4c07d093a9cd15 Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Tue, 17 Mar 2026 21:50:39 +0000 https://status.smartr365.com/#c6f525467f2ae5ebcf85865fd869a6126cc177b8a9f4bdbce787b70cbf05b75f Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Tue, 17 Mar 2026 21:49:14 +0000 https://status.smartr365.com/#27f90a4c04fdf42d02cb8dee4cbcb9f66956bc1ee9c9593726a20f08d3bfc3ef Smartr365 Core Platform (3) went down https://status.smartr365.com/ Tue, 17 Mar 2026 21:45:13 +0000 https://status.smartr365.com/#be56e7e6e11d3d85699e1da288e845e7f9eaa7db2e8116d65692ff2256f2ba9e Smartr365 Core Platform (2) went down https://status.smartr365.com/ Tue, 17 Mar 2026 21:39:28 +0000 https://status.smartr365.com/#fd63c0794e86d158281880038583164149a878bee4650f138c4c07d093a9cd15 Smartr365 Core Platform (4) went down https://status.smartr365.com/ Tue, 17 Mar 2026 21:35:13 +0000 https://status.smartr365.com/#c6f525467f2ae5ebcf85865fd869a6126cc177b8a9f4bdbce787b70cbf05b75f Smartr365 Core Platform (1) went down https://status.smartr365.com/incident/850486 Mon, 16 Mar 2026 12:40:00 -0000 https://status.smartr365.com/incident/850486#d8362656c9d31a62afb27147e18d9bc118c7469dcc95795ad572c3fa17836feb A fix has now been deployed and document functionality within the Network Case Review Portal has been fully restored. The issue was caused by a change introduced during the scheduled overnight release (v1.14.64) which affected document loading and processing. We apologise for any inconvenience caused and will continue to monitor the service. https://status.smartr365.com/incident/850486 Mon, 16 Mar 2026 09:15:00 -0000 https://status.smartr365.com/incident/850486#db575e8edc2c035f4f761b9eeb311e6795f1d5f9c3ef117464ada6608c620987 Our development team identified that a change introduced in the latest release was affecting the loading and processing of documents within the Network Case Review Portal. Work began immediately to implement and test a fix to restore normal service. https://status.smartr365.com/incident/850486 Mon, 16 Mar 2026 06:45:00 -0000 https://status.smartr365.com/incident/850486#d8ce4dacea8f15294c950a0238b2816cca4529db90c5c0b6132f942fd0fba452 Smartr became aware of an issue affecting the document functionality within the Network Case Review Portal. The issue began following a scheduled overnight release (v1.14.64). Our technical team began investigating the cause and working on a resolution. https://status.smartr365.com/ Mon, 16 Mar 2026 01:55:26 +0000 https://status.smartr365.com/#e9fe64e92709d406ee038d31057113ee7a7729aee7360d506308ff63bd2640b5 Smartr365 Core Platform (1) recovered https://status.smartr365.com/ Mon, 16 Mar 2026 01:45:48 +0000 https://status.smartr365.com/#e9fe64e92709d406ee038d31057113ee7a7729aee7360d506308ff63bd2640b5 Smartr365 Core Platform (1) went down https://status.smartr365.com/ Sun, 15 Mar 2026 23:19:11 +0000 https://status.smartr365.com/#3c7519ac8092652743ddc7b1b9821bda18102b8edf3043c3f9bc07eb43def846 Smartr365 Core Platform (3) recovered https://status.smartr365.com/ Sun, 15 Mar 2026 22:05:31 +0000 https://status.smartr365.com/#de3dca0f88c5b2d2849b2f3754fd8c65c143ed70e0b6e4a7d3794836301081a1 Smartr365 Core Platform (4) recovered https://status.smartr365.com/ Sun, 15 Mar 2026 21:46:10 +0000 https://status.smartr365.com/#2b2314ea2e4480a50d091180e6a4f33956af279faca7ecca03c936d375f25072 Smartr365 Core Platform (2) recovered https://status.smartr365.com/ Sun, 15 Mar 2026 21:34:33 +0000 https://status.smartr365.com/#de3dca0f88c5b2d2849b2f3754fd8c65c143ed70e0b6e4a7d3794836301081a1 Smartr365 Core Platform (4) went down https://status.smartr365.com/ Sun, 15 Mar 2026 21:34:12 +0000 https://status.smartr365.com/#3c7519ac8092652743ddc7b1b9821bda18102b8edf3043c3f9bc07eb43def846 Smartr365 Core Platform (3) went down https://status.smartr365.com/ Sun, 15 Mar 2026 21:34:11 +0000 https://status.smartr365.com/#2b2314ea2e4480a50d091180e6a4f33956af279faca7ecca03c936d375f25072 Smartr365 Core Platform (2) went down https://status.smartr365.com/incident/850292 Fri, 13 Mar 2026 11:00:00 -0000 https://status.smartr365.com/incident/850292#50b038876ff305c9cf9b2e49f42d6ae5fb9d9f8d75debd61f943f41fb93da37f The issue affecting access for some brokerages has now been resolved. The disruption was caused by an expired security certificate impacting a subset of customers, primarily those onboarded more recently. A renewed certificate has now been deployed and fully propagated across the platform, and service has been restored. We apologise for the disruption and will continue to monitor the platform. https://status.smartr365.com/incident/850292 Fri, 13 Mar 2026 09:00:00 -0000 https://status.smartr365.com/incident/850292#f238f31219a0cb173494073239653207ebd9e0960d2e4d80982c5594b253ed7d Smartr became aware of an issue affecting access for a small number of brokerages this morning following a high volume of support reports. Our technical teams began investigating immediately and initiated internal incident response procedures to identify the cause and restore service as quickly as possible.